RESPONSIBILITIES:

A vacancy exists within ARRB Systems South Africa for a Desktop Engineer to provide essential IT support across the organisation. The successful candidate will troubleshoot hardware and software issues, manage desktops, laptops, VDI and VPC environments, and support end-user IT needs. This role is based at our Westmead office and requires a hands-on, detail-oriented individual who is proactive, customer-focused, and eager to develop their technical skills in a dynamic environment.

KEY PERFORMANCE AREAS:

• Provide first-line support to staff and customers, troubleshoot hardware/software issues, manage desktops, laptops, and peripherals, and train end-users.
• Install, configure, update, and maintain operating systems, applications, and profiles; manage VDI and VPC environments.
• Network & Connectivity: Monitor and resolve basic network and connectivity issues.
• Manage user accounts, permissions, and enforce security policies; educate users on best practices.
• Track and maintain hardware, software, and licenses; assist with procurement and vendor management.
• Log requests, maintain knowledge articles, and submit regular reports on IT activities.
• Research, recommend, and implement technology improvements to enhance efficiency and service quality.

EDUCATION AND EXPERIENCE:

• Matric (Grade 12) or equivalent.
• Tertiary qualification in IT, Computer Science, or related field is advantageous.
• Relevant IT certifications such as CompTIA IT Fundamentals, CompTIA A+, Microsoft Certified Professional (MCP), or equivalent preferred.
• 3–5 years of Desktop Support experience in a fast-paced ICT environment.
• Experience supporting Windows OS environments, common business applications, and using ticketing systems (e.g., Freshservice).
• Experience with VDI and VPC environments preferred.

SKILLS AND KNOWLEGE:

• Excellent communication skills for explaining technical issues to non-technical users.
• Customer-focused mindset with a service-oriented approach.
• Ability to prioritize tasks under pressure and meet SLA requirements.
• Strong teamwork, collaboration, and independent problem-solving skills.\
• Attention to detail, organizational skills, and resilience in a dynamic environment.
• Documentation and training skills, pragmatic and results oriented.
• Valid passport and Code 8 driver’s license

Interested candidates are to respond with their detailed CV’s by quoting reference number ASA05/2026 to [email protected] by no later than 31 July 2026.  Please note that only short-listed candidates will be responded to.   

Preference will be given but not limited to candidates from designated groups in terms of the Employment Equity Act. Correspondence will only be conducted with shortlisted candidates. Should you not hear from us within four weeks, kindly consider your application unsuccessful.